Sr. Overdraft Rep.

Job Description
The overall goal of the Overdraft Services Department is to reduce department/retail banking losses. The Senior Overdraft Representative is responsible for daily account research/closure/recovery and setting the example by completing their assignments accurately and in a timely manner, with minimal supervision. A Senior Rep is expected to utilize proficiency of procedure to help alleviate issues without escalation.
Uses expertise of overdraft policies & procedures to act as a resource for team members. Assist other team members on more complex issues and troubleshoot; with minimal supervision.
Acts as a liaison between management and staff to assure the most up-to-date information is understood and implemented.
Takes initiative to suggest and implement new saving ideas.
Monitors retail and commercial accounts that are overdrawn. Reviews account specific details to reconstruct and determine the nature of the overdrafts.
Accurately processes account research/closures in a timely manner while consistently reaching daily goals.
Collaborates with various departments to improve productivity and meet business requirements.
Maintains a strong understanding of loss targets. Offers consistent feedback on procedure improvements designed to minimize losses.
Researches and resolves General Ledger processing errors.
Provides input to management regarding performance of junior staff members.
Employment Type
Full Time
Job Requirements
Strong PC skills including word processing, spreadsheet and internal software with the ability to learn to use specific applications as necessary.
Ability to meet deadlines while maintaining a high level of accuracy.
Ability to resolve problems in a timely manner with minimal supervision.
Strong verbal and written communication skills are necessary to provide courteous and professional customer service to internal and external customers.
Effective organizational skills and attention to detail are required to perform tasks in an efficient manner.

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